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Service disruption / apology email template
Own a mistake or outage, explain the fix and make it right. Free, mobile-friendly and ready to send: customise it with your own logo, colours and words in minutes.
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When to use a service disruption / apology email
Send them whenever something changes that affects your customers, ideally with advance notice.
Business update email templates communicate important news: company updates, new features, price changes, policy updates, apologies and holiday hours. Honest, plain language builds trust, especially when the news is difficult.
Subject line ideas
- We’re sorry: here’s what happened
- An update from our founder
- Important: upcoming changes to our pricing
Tips for a great service disruption / apology email
- Say what is changing and when in the first paragraph.
- Explain why, in plain language.
- Tell people exactly what (if anything) they need to do.
- For price changes and policy updates, give at least 30 days’ notice.
Frequently asked questions
What is a service disruption / apology email?
Own a mistake or outage, explain the fix and make it right. Business update email templates communicate important news: company updates, new features, price changes, policy updates, apologies and holiday hours.
When should I send a service disruption / apology email?
Send them whenever something changes that affects your customers, ideally with advance notice.
How do I use this service disruption / apology email template?
Create a free ENB Technologies account, choose “Service disruption / apology” in the template gallery, and it opens in the drag-and-drop editor with your logo and brand colour already applied. Edit the text and images, pick your audience and send, or schedule it for later.
Is this service disruption / apology email template free and mobile-friendly?
Yes. It is free to use, adapts to phones and tablets, and is built with the layout techniques that display correctly in Gmail, Outlook, Apple Mail and Yahoo.
Also searched as: apology email template, service outage email, sorry email to customers, incident notification
Preview with sample text and colours. Your logo and brand colour are applied automatically.
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