Customer feedback form template
A short customer feedback form. Ask for a rating and a comment to learn what customers love and what to improve.
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What it asks
- email (optional)
- first name (optional)
- how would you rate us?
- anything we could do better? (optional)
Why it works
- A benefit-led headline: “How did we do?”.
- Only 4 questions, so more people finish it.
- An action button (“Send feedback”) instead of a generic “Submit”.
- Clear expectations about what people will receive, which keeps unsubscribes low.
How to use it
- Create a free ENB Technologies account and open this template.
- Change the words, questions and colour. It's added to a list and tagged automatically.
- Share the link or QR code, or paste the code into your website.
- Welcome new signups with an automated email or WhatsApp message.
Questions
Do I need a website to use a signup form?
No. Every form gets its own page link and QR code you can share on Instagram, TikTok, WhatsApp status, flyers or your shop counter. You can also paste it into any website.
How many fields should a signup form have?
As few as possible. Each extra question lowers signups, so most forms only ask for a first name and email or phone. Add questions only when you will use the answers.
Can people sign up with WhatsApp instead of email?
Yes. Forms can ask for a phone number only and include a WhatsApp consent box, so you can send WhatsApp broadcasts and reminders to people who agreed.
What is double opt-in?
People confirm their email address by clicking a link before they are added. It keeps your list clean and proves consent, which helps your emails reach the inbox.
Is it GDPR friendly?
Forms record when and from where each person signed up, show your own consent text, and every email includes an unsubscribe link.
It takes 30 seconds and helps us get better. We read every response.
If you share your email, we may follow up about your feedback. Unsubscribe anytime.
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A quick survey form that asks customers what they are interested in, so you can send more relevant offers.
Collect subscribers anywhere
Hosted form pages, QR codes and website embeds, connected to email and WhatsApp.
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