Order confirmation WhatsApp template
Confirm a new order with the order number, total and expected delivery date right after purchase.
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Copy the message
Hi {{1}}, thank you for your order! Your order *#{{2}}* for *{{3}}* has been confirmed. We expect to deliver it by {{4}}.
Buttons: Track order
When to use it
Confirm a new order with the order number, total and expected delivery date right after purchase. Works well for e-commerce, retail, restaurants.
How to send it on WhatsApp
- Create a free ENB Technologies account and connect your WhatsApp Business number with Facebook (about 5 minutes).
- Open this template, change any words you like, and submit it to Meta. Approval usually takes minutes.
- Choose who gets it (only contacts who opted in to WhatsApp), fill in the personal details, then send now or schedule it.
- See who received, read and replied, and chat back from the shared inbox.
Questions
What is a WhatsApp message template?
A message format approved by Meta that businesses must use to start a WhatsApp conversation (for example a broadcast, reminder or order update). Once a customer replies, you can chat freely for 24 hours.
How long does Meta take to approve a template?
Usually a few minutes, sometimes up to 24 hours. Templates with clear wording, realistic examples and an opt-out button are approved fastest.
Why is this a utility template?
It confirms or updates something the customer asked for (like an order, booking or payment), with no promotional content. Utility messages cost less than marketing ones and are free inside an open 24-hour conversation.
Who can I send WhatsApp marketing messages to?
Only people who agreed to receive WhatsApp messages from your business. Email consent does not count. Every marketing message should let people opt out, for example with a “Stop promotions” button.
What do {{1}} and {{2}} mean?
They are placeholders filled in for each person, such as their first name or an order number. When you send with ENB Technologies, you choose what goes in each one.
Highlighted parts are filled in for each person.
More orders & delivery templates
Order shipped
Let the customer know their order has left your warehouse, with the courier and tracking link.
Out for delivery
Tell customers their order is on its way today, with the rider’s name and number so they can be ready.
Order delivered
Confirm that an order was delivered and give the customer an easy way to report a problem.
Food order ready
Let a diner know their takeaway or pickup order is ready to collect at the counter.
Order delayed
Warn a customer early that their delivery is running late and give the new expected date.
Order cancelled
Confirm that an order has been cancelled and explain when any refund will be made.
Send WhatsApp and email from one place
Broadcasts, automations and a shared inbox for your WhatsApp Business number.
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