Win-back offer WhatsApp template
Win back lapsed customers with a special discount code valid for a short time.
Use this template free Browse all 80
Copy the message
Hi {{1}}, we would love to have you back. Here is *{{2}} off* your next order as a welcome-back gift, valid until {{3}}.
Buttons: Copy offer code · Shop now · Stop promotions
When to use it
Win back lapsed customers with a special discount code valid for a short time. Works well for e-commerce, retail, beauty.
How to send it on WhatsApp
- Create a free ENB Technologies account and connect your WhatsApp Business number with Facebook (about 5 minutes).
- Open this template, change any words you like, and submit it to Meta. Approval usually takes minutes.
- Choose who gets it (only contacts who opted in to WhatsApp), fill in the personal details, then send now or schedule it.
- See who received, read and replied, and chat back from the shared inbox.
Questions
What is a WhatsApp message template?
A message format approved by Meta that businesses must use to start a WhatsApp conversation (for example a broadcast, reminder or order update). Once a customer replies, you can chat freely for 24 hours.
How long does Meta take to approve a template?
Usually a few minutes, sometimes up to 24 hours. Templates with clear wording, realistic examples and an opt-out button are approved fastest.
What is the difference between marketing and utility templates?
Marketing templates promote offers, news or events. Utility templates confirm or update something the customer requested, such as an order or appointment. Meta prices and reviews them differently.
Who can I send WhatsApp marketing messages to?
Only people who agreed to receive WhatsApp messages from your business. Email consent does not count. Every marketing message should let people opt out, for example with a “Stop promotions” button.
What do {{1}} and {{2}} mean?
They are placeholders filled in for each person, such as their first name or an order number. When you send with ENB Technologies, you choose what goes in each one.
Highlighted parts are filled in for each person.
More win back & re-engage templates
We miss you
Reconnect with customers who have not bought in a while and invite them back.
Inactive gym member
Encourage gym members who have stopped coming to book a session and get back on track.
Loyalty points balance
Remind members how many loyalty points they have and what they can redeem them for.
Refer a friend
Invite happy customers to refer friends, with the reward for both people.
Birthday offer
Send a birthday wish with a special gift or discount to make customers feel valued.
Send WhatsApp and email from one place
Broadcasts, automations and a shared inbox for your WhatsApp Business number.
Start free