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Hotel pre-arrival email template
Pre-arrival email for hotels and short-lets: check-in details, directions and upgrades. Free, mobile-friendly and ready to send: customise it with your own logo, colours and words in minutes.
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When to use a hotel pre-arrival email
Send them automatically, triggered by an order, booking, invoice or renewal date.
Transactional email templates confirm something a customer did or needs to do: receipts, payment reminders, shipping updates, appointment confirmations and renewals. They are opened far more often than marketing emails, so clarity matters most.
Subject line ideas
- Your stay starts Friday: everything you need to know
- Your receipt from Your Company
- Friendly reminder: invoice #1024 is due
- Your appointment is confirmed
Tips for a great hotel pre-arrival email
- Put the key facts (amount, date, reference number) in a clear table.
- Make the main action obvious: pay, track, reschedule.
- Keep marketing to a minimum; the customer wants the information.
- Include a way to get help, even if it is just “reply to this email”.
Send it automatically
This design is part of these ready-made automation workflows:
- Hotel pre-arrival & post-stay: Delight guests before they arrive and earn more reviews after they leave.
Frequently asked questions
What is a hotel pre-arrival email?
Pre-arrival email for hotels and short-lets: check-in details, directions and upgrades. Transactional email templates confirm something a customer did or needs to do: receipts, payment reminders, shipping updates, appointment confirmations and renewals.
When should I send a hotel pre-arrival email?
Send them automatically, triggered by an order, booking, invoice or renewal date.
How do I use this hotel pre-arrival email template?
Create a free ENB Technologies account, choose “Hotel pre-arrival” in the template gallery, and it opens in the drag-and-drop editor with your logo and brand colour already applied. Edit the text and images, pick your audience and send, or schedule it for later.
Is this hotel pre-arrival email template free and mobile-friendly?
Yes. It is free to use, adapts to phones and tablets, and is built with the layout techniques that display correctly in Gmail, Outlook, Apple Mail and Yahoo.
Also searched as: pre arrival email, hotel check in email, before your stay email, hotel guest email, shortlet check in instructions
Preview with sample text and colours. Your logo and brand colour are applied automatically.
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