Email templates › Automation workflows › Hotel pre-arrival & post-stay
Industry journeysHotel pre-arrival & post-stay email automation
Started by your booking system: confirm the stay, send pre-arrival information, then ask for a review after check-out. Delight guests before they arrive and earn more reviews after they leave.
How it works
Starts from your website, shop or app (API), or by hand. 3 emails over 10 days.
- Day 0: send “Your stay is confirmed”
Design: Table reservation confirmation template - Wait 5 days
- Day 5: send “Getting ready for your stay”
Design: Hotel pre-arrival template - Wait 5 days
- Day 10: send “Thanks for staying with us. How was it?”
Design: Review request template
Frequently asked questions
What is a hotel pre-arrival & post-stay automation?
Started by your booking system: confirm the stay, send pre-arrival information, then ask for a review after check-out. Delight guests before they arrive and earn more reviews after they leave.
How does the hotel pre-arrival & post-stay sequence start?
Starts from your website, shop or app (API), or by hand. Each contact then moves through the steps on their own schedule.
How many emails are in the hotel pre-arrival & post-stay sequence?
It contains 3 emails over 10 days. You can add, remove or reorder steps, change the waiting times and edit every email.
How do I set up this hotel pre-arrival & post-stay automation?
Create a free ENB Technologies account, go to Automations › New automation and choose “Hotel pre-arrival & post-stay”. It is created with every email designed in your brand. Review it, then click Activate.
Also searched as: hotel pre arrival email, post stay review request, hotel guest email automation, guesthouse booking emails
At a glance
- Goal: Delight guests before they arrive and earn more reviews after they leave.
- Trigger: API / manual
- Length: 3 emails over 10 days
- Smart rules: skips people who unsubscribe; waits for double opt-in confirmation
Related workflows
- First-time visitor (church)
- School admissions enquiry
- New gym member
- Home buyer nurture
- Salon rebooking
- Patient recall
- Student onboarding
- Restaurant birthday treat
- Restaurant comeback
- Hotel guest journey: WhatsApp + email
- Property enquiry nurture
- Property viewing: WhatsApp + follow-up
- Rent reminder: email + WhatsApp
- School fees reminder series
- School admission welcome
- Gym inactive member: WhatsApp + email
- Class package expiry
- Clinic reminder & patient feedback (WhatsApp)
- New patient welcome
- Course enrollment drip
- Catering & events enquiry