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Feedback survey email template
One-click 0–10 rating (NPS) that people actually answer. Free, mobile-friendly and ready to send: customise it with your own logo, colours and words in minutes.
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When to use a feedback survey email
Automate them: welcome on signup, onboarding over the first week, win-back after inactivity, birthday once a year.
Customer journey email templates guide people through their relationship with you: welcome, onboarding, birthdays, anniversaries, win-back and feedback. They work best as automated emails triggered by what each customer does.
Subject line ideas
- Quick question: how likely are you to recommend us?
- Welcome to Your Company!
- We miss you, Alex
- Happy birthday, Alex! 🎉
Tips for a great feedback survey email
- Send the welcome email immediately; it has the highest open rate of any email.
- Onboarding emails should each teach one thing.
- Win-back emails work best with a genuine incentive.
- Ask for feedback when the experience is fresh.
Send it automatically
This design is part of these ready-made automation workflows:
- Feedback survey: Measure satisfaction (NPS) and catch unhappy customers early.
- Newsletter onboarding: Build a loyal readership that opens every issue.
- Cancellation win-back: Learn why customers leave and win some of them back.
- Client onboarding: Give clients a great first impression and catch problems early.
- New gym member: Keep new members coming in during the crucial first month.
- Student onboarding: Help students start strong and finish their course.
- Welcome survey & segmentation: Learn what each subscriber wants from day one and segment your list.
- At-risk customer check-in: Catch unhappy customers before they cancel, and flag them for a personal call.
- Appointment follow-up & rebook: Turn one appointment into a regular schedule of visits.
- Course enrollment drip: Keep students progressing and finishing your course.
Frequently asked questions
What is a feedback survey email?
One-click 0–10 rating (NPS) that people actually answer. Customer journey email templates guide people through their relationship with you: welcome, onboarding, birthdays, anniversaries, win-back and feedback.
When should I send a feedback survey email?
Automate them: welcome on signup, onboarding over the first week, win-back after inactivity, birthday once a year.
How do I use this feedback survey email template?
Create a free ENB Technologies account, choose “Feedback survey” in the template gallery, and it opens in the drag-and-drop editor with your logo and brand colour already applied. Edit the text and images, pick your audience and send, or schedule it for later.
Is this feedback survey email template free and mobile-friendly?
Yes. It is free to use, adapts to phones and tablets, and is built with the layout techniques that display correctly in Gmail, Outlook, Apple Mail and Yahoo.
Also searched as: survey email template, nps survey email, customer feedback survey, poll email
Preview with sample text and colours. Your logo and brand colour are applied automatically.
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We miss you email template
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Happy birthday email template
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Celebrate how long someone has been a customer, with a thank-you gift.
Stay subscribed? email template
Re-permission / list clean-up email. Keeps your list healthy and compliant.
Send your first feedback survey email today
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