Email templates › Automation workflows › Appointment follow-up & rebook
Events & bookingsAppointment follow-up & rebook email automation
Thank clients after an appointment, ask for feedback, then invite them to book the next one. Turn one appointment into a regular schedule of visits.
How it works
Starts when the tag “appointment-done” is added. 3 emails over 23 days.
- Day 0: send “Thanks for visiting today”
Design: Thank you template - Wait 2 days
- Day 2: send “How was your appointment?”
Design: Feedback survey template - Wait 21 days
- Day 23: send “Time to book your next appointment”
Design: Appointment reminder template
Frequently asked questions
What is an appointment follow-up & rebook automation?
Thank clients after an appointment, ask for feedback, then invite them to book the next one. Turn one appointment into a regular schedule of visits.
How does the appointment follow-up & rebook sequence start?
Starts when the tag “appointment-done” is added. Each contact then moves through the steps on their own schedule.
How many emails are in the appointment follow-up & rebook sequence?
It contains 3 emails over 23 days. You can add, remove or reorder steps, change the waiting times and edit every email.
How do I set up this appointment follow-up & rebook automation?
Create a free ENB Technologies account, go to Automations › New automation and choose “Appointment follow-up & rebook”. It is created with every email designed in your brand. Review it, then click Activate.
Also searched as: appointment follow up email, after appointment thank you, rebook reminder automation, client aftercare email
At a glance
- Goal: Turn one appointment into a regular schedule of visits.
- Trigger: Tag added
- Length: 3 emails over 23 days
- Smart rules: skips people who unsubscribe; waits for double opt-in confirmation