Email templates › Automation workflows › Reservation follow-up
Events & bookingsReservation follow-up email automation
Started by your booking system: confirm the table or stay, then ask for a review. Fewer no-shows and more reviews for restaurants, hotels and venues.
How it works
Starts from your website, shop or app (API), or by hand. 2 emails over 2 days.
- Day 0: send “Your reservation is confirmed”
Design: Booking confirmation template - Wait 2 days
- Day 2: send “Thanks for visiting. How was it?”
Design: Review request template
Frequently asked questions
What is a reservation follow-up automation?
Started by your booking system: confirm the table or stay, then ask for a review. Fewer no-shows and more reviews for restaurants, hotels and venues.
How does the reservation follow-up sequence start?
Starts from your website, shop or app (API), or by hand. Each contact then moves through the steps on their own schedule.
How many emails are in the reservation follow-up sequence?
It contains 2 emails over 2 days. You can add, remove or reorder steps, change the waiting times and edit every email.
How do I set up this reservation follow-up automation?
Create a free ENB Technologies account, go to Automations › New automation and choose “Reservation follow-up”. It is created with every email designed in your brand. Review it, then click Activate.
Also searched as: restaurant reservation email, hotel booking follow up, review request after visit, hospitality automation
At a glance
- Goal: Fewer no-shows and more reviews for restaurants, hotels and venues.
- Trigger: API / manual
- Length: 2 emails over 2 days
- Smart rules: skips people who unsubscribe; waits for double opt-in confirmation