Email templates › Automation workflows › Pre-trip & post-trip
Events & bookingsPre-trip & post-trip email automation
Confirm the booking, send a checklist before travel, and ask for a review after. Delight travellers before and after their trip, and earn reviews.
How it works
Starts when the tag “booked-trip” is added. 3 emails over 17 days.
- Day 0: send “Your trip is booked!”
Design: Booking confirmation template - Wait 7 days
- Day 7: send “Your pre-trip checklist”
Design: Appointment reminder template - Wait 10 days
- Day 17: send “Welcome back! How was your trip?”
Design: Review request template
Frequently asked questions
What is a pre-trip & post-trip automation?
Confirm the booking, send a checklist before travel, and ask for a review after. Delight travellers before and after their trip, and earn reviews.
How does the pre-trip & post-trip sequence start?
Starts when the tag “booked-trip” is added. Each contact then moves through the steps on their own schedule.
How many emails are in the pre-trip & post-trip sequence?
It contains 3 emails over 17 days. You can add, remove or reorder steps, change the waiting times and edit every email.
How do I set up this pre-trip & post-trip automation?
Create a free ENB Technologies account, go to Automations › New automation and choose “Pre-trip & post-trip”. It is created with every email designed in your brand. Review it, then click Activate.
Also searched as: travel email automation, pre trip email, post trip review request, tour operator emails
At a glance
- Goal: Delight travellers before and after their trip, and earn reviews.
- Trigger: Tag added
- Length: 3 emails over 17 days
- Smart rules: skips people who unsubscribe; waits for double opt-in confirmation