Email templates › Automation workflows › Feedback survey
Keep customersFeedback survey email automation
Ask for a quick 0–10 rating, with one reminder. Measure satisfaction (NPS) and catch unhappy customers early.
How it works
Starts when the tag “ask-feedback” is added. 2 emails over 4 days.
- Day 0: send “Quick question: how likely are you to recommend us?”
Design: Feedback survey template - Wait 4 days
- Only continue if the contact didn’t open the previous email
Everyone else leaves the sequence here. - Day 4: send “30 seconds to help us improve?”
Design: Feedback survey template
Frequently asked questions
What is a feedback survey automation?
Ask for a quick 0–10 rating, with one reminder. Measure satisfaction (NPS) and catch unhappy customers early.
How does the feedback survey sequence start?
Starts when the tag “ask-feedback” is added. Each contact then moves through the steps on their own schedule.
How many emails are in the feedback survey sequence?
It contains 2 emails over 4 days. You can add, remove or reorder steps, change the waiting times and edit every email.
How do I set up this feedback survey automation?
Create a free ENB Technologies account, go to Automations › New automation and choose “Feedback survey”. It is created with every email designed in your brand. Review it, then click Activate.
Also searched as: nps survey automation, customer feedback email sequence, satisfaction survey follow up
At a glance
- Goal: Measure satisfaction (NPS) and catch unhappy customers early.
- Trigger: Tag added
- Length: 2 emails over 4 days
- Smart rules: skips people who unsubscribe; waits for double opt-in confirmation