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Promoter review request email automation

When someone scores you 9–10, ask for a public review, remind once, then invite a referral. Turn your happiest customers into public reviews and referrals.

Use this workflow free

How it works

Starts when the tag “promoter” is added. 3 emails over 14 days.

  1. Day 0: send “Would you share that in a quick review?”
    Design: Review request template
  2. Wait 4 days
  3. Only continue if the contact didn’t click in the previous email
    Everyone else leaves the sequence here.
  4. Day 4: send “A quick reminder: your review helps a lot”
    Design: Review request template
  5. Wait 10 days
  6. Day 14: send “Know someone who’d love us too?”
    Design: Refer a friend template

Frequently asked questions

What is a promoter review request automation?

When someone scores you 9–10, ask for a public review, remind once, then invite a referral. Turn your happiest customers into public reviews and referrals.

How does the promoter review request sequence start?

Starts when the tag “promoter” is added. Each contact then moves through the steps on their own schedule.

How many emails are in the promoter review request sequence?

It contains 3 emails over 14 days. You can add, remove or reorder steps, change the waiting times and edit every email.

How do I set up this promoter review request automation?

Create a free ENB Technologies account, go to Automations › New automation and choose “Promoter review request”. It is created with every email designed in your brand. Review it, then click Activate.

Also searched as: nps promoter review request, nps follow up email, ask for review after survey, promoter referral automation

At a glance

  • Goal: Turn your happiest customers into public reviews and referrals.
  • Trigger: Tag added
  • Length: 3 emails over 14 days
  • Smart rules: skips people who unsubscribe; waits for double opt-in confirmation

Use this workflow free

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