Email templates › Automation workflows › Hotel guest journey: WhatsApp + email
Industry journeysHotel guest journey: WhatsApp + email automation
Started by your booking system: a WhatsApp confirmation, a feedback request after the stay, and a book-direct offer a month later. Give guests a smooth stay and win their next booking directly.
How it works
Starts from your website, shop or app (API), or by hand. 2 emails + 1 WhatsApp over 35 days.
- Day 0: send the WhatsApp message “Hotel booking confirmation”
Template: Hotel booking confirmation WhatsApp template - Wait 5 days
- Day 5: send “Thanks for staying with us. How was it?”
Design: Review request template - Wait 30 days
- Day 35: send “Book your next stay direct and save”
Design: Travel deal template
Frequently asked questions
What is a hotel guest journey: whatsapp + email automation?
Started by your booking system: a WhatsApp confirmation, a feedback request after the stay, and a book-direct offer a month later. Give guests a smooth stay and win their next booking directly.
How does the hotel guest journey: whatsapp + email sequence start?
Starts from your website, shop or app (API), or by hand. Each contact then moves through the steps on their own schedule.
How many messages are in the hotel guest journey: whatsapp + email sequence?
It contains 2 emails + 1 WhatsApp over 35 days. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.
How do I set up this hotel guest journey: whatsapp + email automation?
Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “Hotel guest journey: WhatsApp + email”. Review the messages, then click Activate.
Also searched as: hotel whatsapp booking confirmation, hotel guest communication, direct booking email, hospitality whatsapp automation
At a glance
- Goal: Give guests a smooth stay and win their next booking directly.
- Trigger: API / manual
- Length: 2 emails + 1 WhatsApp over 35 days
- Smart rules: skips people who unsubscribe; waits for double opt-in confirmation