Email templates › Automation workflows › Restaurant comeback
Industry journeysRestaurant comeback email and WhatsApp automation
Show lapsed diners what’s new on the menu, then a WhatsApp message if the email isn’t opened. Fill tables with diners who haven’t visited in a while.
How it works
Starts when the tag “diner-lapsed” is added. 1 email + 1 WhatsApp over 5 days.
- Day 0: send “New on the menu this month”
Design: Restaurant specials template - Wait 5 days
- Only continue if the contact didn’t open the previous email
Everyone else leaves the sequence here. - Day 5: send the WhatsApp message “We miss you”
Template: We miss you WhatsApp template
Frequently asked questions
What is a restaurant comeback automation?
Show lapsed diners what’s new on the menu, then a WhatsApp message if the email isn’t opened. Fill tables with diners who haven’t visited in a while.
How does the restaurant comeback sequence start?
Starts when the tag “diner-lapsed” is added. Each contact then moves through the steps on their own schedule.
How many messages are in the restaurant comeback sequence?
It contains 1 email + 1 WhatsApp over 5 days. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.
How do I set up this restaurant comeback automation?
Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “Restaurant comeback”. Review the messages, then click Activate.
Also searched as: restaurant win back, restaurant customer retention, come back offer restaurant, new menu email
At a glance
- Goal: Fill tables with diners who haven’t visited in a while.
- Trigger: Tag added
- Length: 1 email + 1 WhatsApp over 5 days
- Smart rules: skips people who unsubscribe; waits for double opt-in confirmation