ENB Technologies Log inStart free

Email templates › Automation workflows › Welcome series: email + WhatsApp

Grow your list

Welcome series: email + WhatsApp automation

Welcome new subscribers by email, say hello on WhatsApp the next day, then send a first-order gift. Make a strong first impression on both channels and win the first purchase.

Use this workflow free

How it works

Starts when someone joins a list. 2 emails + 1 WhatsApp over 4 days.

  1. Day 0: send “Welcome to Your Company!”
    Design: Welcome template
  2. Wait 1 day
  3. Day 1: send the WhatsApp message “Welcome new subscriber”
    Template: Welcome new subscriber WhatsApp template
  4. Wait 3 days
  5. Only continue if the contact doesn’t have the tag “customer” (for example, hasn’t bought yet)
    Everyone else leaves the sequence here.
  6. Day 4: send “A little welcome gift for you”
    Design: Sale / discount code template

Frequently asked questions

What is a welcome series: email + whatsapp automation?

Welcome new subscribers by email, say hello on WhatsApp the next day, then send a first-order gift. Make a strong first impression on both channels and win the first purchase.

How does the welcome series: email + whatsapp sequence start?

Starts when someone joins a list. Each contact then moves through the steps on their own schedule.

How many messages are in the welcome series: email + whatsapp sequence?

It contains 2 emails + 1 WhatsApp over 4 days. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.

How do I set up this welcome series: email + whatsapp automation?

Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “Welcome series: email + WhatsApp”. Review the messages, then click Activate.

Also searched as: email and whatsapp welcome series, omnichannel welcome flow, whatsapp welcome message automation, new subscriber welcome sequence

At a glance

  • Goal: Make a strong first impression on both channels and win the first purchase.
  • Trigger: Joins a list
  • Length: 2 emails + 1 WhatsApp over 4 days
  • Smart rules: skips people who unsubscribe; waits for double opt-in confirmation

Use this workflow free

Related workflows