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WhatsApp journeys

WhatsApp appointment reminder (with reply check) automation

Started by your booking system: a WhatsApp confirmation, a reminder, and an “unconfirmed” tag if they don’t reply. Cut no-shows, and call the people who haven’t confirmed.

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How it works

Starts from your website, shop or app (API), or by hand. 2 WhatsApp messages over 1 day.

  1. Day 0: send the WhatsApp message “Appointment confirmation”
    Template: Appointment confirmation WhatsApp template
  2. Wait 1 day
  3. Day 1: send the WhatsApp message “Appointment reminder”
    Template: Appointment reminder WhatsApp template
  4. Wait 3 hours
  5. Only continue if the contact didn’t reply to the previous WhatsApp message
    Everyone else leaves the sequence here.
  6. Tag the contact “unconfirmed-appointment”

Frequently asked questions

What is a whatsapp appointment reminder (with reply check) automation?

Started by your booking system: a WhatsApp confirmation, a reminder, and an “unconfirmed” tag if they don’t reply. Cut no-shows, and call the people who haven’t confirmed.

How does the whatsapp appointment reminder (with reply check) sequence start?

Starts from your website, shop or app (API), or by hand. Each contact then moves through the steps on their own schedule.

How many messages are in the whatsapp appointment reminder (with reply check) sequence?

It contains 2 WhatsApp messages over 1 day. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.

How do I set up this whatsapp appointment reminder (with reply check) automation?

Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “WhatsApp appointment reminder (with reply check)”. Review the messages, then click Activate.

Also searched as: whatsapp appointment reminder, appointment confirmation whatsapp, reduce no shows, booking reminder automation

At a glance

  • Goal: Cut no-shows, and call the people who haven’t confirmed.
  • Trigger: API / manual
  • Length: 2 WhatsApp messages over 1 day
  • Smart rules: skips people who unsubscribe; waits for double opt-in confirmation

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