WhatsApp NPS survey automation

Ask the 0–10 question on WhatsApp, then by email to anyone who doesn’t read it. Get more survey answers than email alone, and spot unhappy customers early.

Use this workflow free

How it works

Starts when the tag “ask-feedback-wa” is added. 1 email + 1 WhatsApp over 3 days.

Day 0: send the WhatsApp message “NPS survey”
Template: NPS survey WhatsApp template
Wait 3 days
Only continue if the contact didn’t read the previous WhatsApp message
Everyone else leaves the sequence here.
Day 3: send “Quick question: how likely are you to recommend us?”
Design: Feedback survey template

Frequently asked questions

What is a whatsapp nps survey automation?

Ask the 0–10 question on WhatsApp, then by email to anyone who doesn’t read it. Get more survey answers than email alone, and spot unhappy customers early.

How does the whatsapp nps survey sequence start?

Starts when the tag “ask-feedback-wa” is added. Each contact then moves through the steps on their own schedule.

How many messages are in the whatsapp nps survey sequence?

It contains 1 email + 1 WhatsApp over 3 days. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.

How do I set up this whatsapp nps survey automation?

Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “WhatsApp NPS survey”. Review the messages, then click Activate.

Also searched as: whatsapp nps survey, whatsapp customer satisfaction survey, feedback whatsapp message, csat automation

At a glance

Goal: Get more survey answers than email alone, and spot unhappy customers early.
Trigger: Tag added
Length: 1 email + 1 WhatsApp over 3 days
Smart rules: skips people who unsubscribe; waits for double opt-in confirmation

Use this workflow free

WhatsApp NPS survey automation

How it works

Frequently asked questions

At a glance

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