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WhatsApp journeys

WhatsApp order & delivery updates automation

Started by your shop for each order: a WhatsApp confirmation, a shipping update, then a delivery rating. Keep customers informed on WhatsApp and cut “where is my order?” calls.

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How it works

Starts from your website, shop or app (API), or by hand. 3 WhatsApp messages over 4 days.

  1. Day 0: send the WhatsApp message “Order confirmation”
    Template: Order confirmation WhatsApp template
  2. Wait 1 day
  3. Day 1: send the WhatsApp message “Order shipped”
    Template: Order shipped WhatsApp template
  4. Wait 3 days
  5. Day 4: send the WhatsApp message “Delivery rating”
    Template: Delivery rating WhatsApp template

Frequently asked questions

What is a whatsapp order & delivery updates automation?

Started by your shop for each order: a WhatsApp confirmation, a shipping update, then a delivery rating. Keep customers informed on WhatsApp and cut “where is my order?” calls.

How does the whatsapp order & delivery updates sequence start?

Starts from your website, shop or app (API), or by hand. Each contact then moves through the steps on their own schedule.

How many messages are in the whatsapp order & delivery updates sequence?

It contains 3 WhatsApp messages over 4 days. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.

How do I set up this whatsapp order & delivery updates automation?

Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “WhatsApp order & delivery updates”. Review the messages, then click Activate.

Also searched as: whatsapp order confirmation, whatsapp shipping notification, delivery update whatsapp, order tracking message automation

At a glance

  • Goal: Keep customers informed on WhatsApp and cut “where is my order?” calls.
  • Trigger: API / manual
  • Length: 3 WhatsApp messages over 4 days
  • Smart rules: skips people who unsubscribe; waits for double opt-in confirmation

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