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WhatsApp journeys

WhatsApp order ready for pickup automation

Started by your till or kitchen system: tell customers their order is ready, then ask about their meal. Faster pickups and more feedback for restaurants, bakeries and shops.

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How it works

Starts from your website, shop or app (API), or by hand. 2 WhatsApp messages over 3 hours.

  1. Day 0: send the WhatsApp message “Food order ready”
    Template: Food order ready WhatsApp template
  2. Wait 3 hours
  3. Day 0: send the WhatsApp message “Restaurant feedback”
    Template: Restaurant feedback WhatsApp template

Frequently asked questions

What is a whatsapp order ready for pickup automation?

Started by your till or kitchen system: tell customers their order is ready, then ask about their meal. Faster pickups and more feedback for restaurants, bakeries and shops.

How does the whatsapp order ready for pickup sequence start?

Starts from your website, shop or app (API), or by hand. Each contact then moves through the steps on their own schedule.

How many messages are in the whatsapp order ready for pickup sequence?

It contains 2 WhatsApp messages over 3 hours. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.

How do I set up this whatsapp order ready for pickup automation?

Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “WhatsApp order ready for pickup”. Review the messages, then click Activate.

Also searched as: order ready whatsapp message, pickup notification, restaurant order ready automation, click and collect whatsapp

At a glance

  • Goal: Faster pickups and more feedback for restaurants, bakeries and shops.
  • Trigger: API / manual
  • Length: 2 WhatsApp messages over 3 hours
  • Smart rules: skips people who unsubscribe; waits for double opt-in confirmation

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