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WhatsApp journeys

WhatsApp review request automation

Ask for a review on WhatsApp two days after delivery, with an email if the message isn’t read. Collect more Google and product reviews with a message people actually see.

Use this workflow free

How it works

Starts when the tag “order-delivered” is added. 1 email + 1 WhatsApp over 6 days.

  1. Wait 2 days
  2. Day 2: send the WhatsApp message “Review request”
    Template: Review request WhatsApp template
  3. Wait 4 days
  4. Only continue if the contact didn’t read the previous WhatsApp message
    Everyone else leaves the sequence here.
  5. Day 6: send “Would you leave us a quick review?”
    Design: Review request template

Frequently asked questions

What is a whatsapp review request automation?

Ask for a review on WhatsApp two days after delivery, with an email if the message isn’t read. Collect more Google and product reviews with a message people actually see.

How does the whatsapp review request sequence start?

Starts when the tag “order-delivered” is added. Each contact then moves through the steps on their own schedule.

How many messages are in the whatsapp review request sequence?

It contains 1 email + 1 WhatsApp over 6 days. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.

How do I set up this whatsapp review request automation?

Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “WhatsApp review request”. Review the messages, then click Activate.

Also searched as: whatsapp review request, google review whatsapp message, ask for review automation, customer testimonial whatsapp

At a glance

  • Goal: Collect more Google and product reviews with a message people actually see.
  • Trigger: Tag added
  • Length: 1 email + 1 WhatsApp over 6 days
  • Smart rules: skips people who unsubscribe; waits for double opt-in confirmation

Use this workflow free

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