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WhatsApp journeys

WhatsApp payment reminders automation

Started by your billing system: a due-date reminder, an overdue notice, then a “chase-by-phone” tag if still unpaid. Get invoices paid on time and know exactly who to call.

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How it works

Starts from your website, shop or app (API), or by hand. 2 WhatsApp messages over 7 days.

  1. Day 0: send the WhatsApp message “Invoice due reminder”
    Template: Invoice due reminder WhatsApp template
  2. Wait 3 days
  3. Only continue if the contact doesn’t have the tag “paid” (for example, hasn’t bought yet)
    Everyone else leaves the sequence here.
  4. Day 3: send the WhatsApp message “Payment overdue”
    Template: Payment overdue WhatsApp template
  5. Wait 4 days
  6. Only continue if the contact doesn’t have the tag “paid” (for example, hasn’t bought yet)
    Everyone else leaves the sequence here.
  7. Tag the contact “chase-by-phone”

Frequently asked questions

What is a whatsapp payment reminders automation?

Started by your billing system: a due-date reminder, an overdue notice, then a “chase-by-phone” tag if still unpaid. Get invoices paid on time and know exactly who to call.

How does the whatsapp payment reminders sequence start?

Starts from your website, shop or app (API), or by hand. Each contact then moves through the steps on their own schedule.

How many messages are in the whatsapp payment reminders sequence?

It contains 2 WhatsApp messages over 7 days. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.

How do I set up this whatsapp payment reminders automation?

Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “WhatsApp payment reminders”. Review the messages, then click Activate.

Also searched as: whatsapp payment reminder, invoice reminder whatsapp, debt collection whatsapp message, overdue payment automation

At a glance

  • Goal: Get invoices paid on time and know exactly who to call.
  • Trigger: API / manual
  • Length: 2 WhatsApp messages over 7 days
  • Smart rules: skips people who unsubscribe; waits for double opt-in confirmation

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