Email templates › Automation workflows › Points expiring: email + WhatsApp
Keep customersPoints expiring: email + WhatsApp automation
Tell customers their reward points are about to expire, with a WhatsApp reminder if the email isn’t opened. Bring customers back to spend their points before they lose them.
How it works
Starts when the tag “points-expiring” is added. 1 email + 1 WhatsApp over 3 days.
- Day 0: send “Your points expire soon”
Design: Loyalty points balance template - Wait 3 days
- Only continue if the contact didn’t open the previous email
Everyone else leaves the sequence here. - Day 3: send the WhatsApp message “Loyalty points balance”
Template: Loyalty points balance WhatsApp template
Frequently asked questions
What is a points expiring: email + whatsapp automation?
Tell customers their reward points are about to expire, with a WhatsApp reminder if the email isn’t opened. Bring customers back to spend their points before they lose them.
How does the points expiring: email + whatsapp sequence start?
Starts when the tag “points-expiring” is added. Each contact then moves through the steps on their own schedule.
How many messages are in the points expiring: email + whatsapp sequence?
It contains 1 email + 1 WhatsApp over 3 days. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.
How do I set up this points expiring: email + whatsapp automation?
Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “Points expiring: email + WhatsApp”. Review the messages, then click Activate.
Also searched as: points expiring email, loyalty points whatsapp reminder, rewards expiry automation, use your points reminder
At a glance
- Goal: Bring customers back to spend their points before they lose them.
- Trigger: Tag added
- Length: 1 email + 1 WhatsApp over 3 days
- Smart rules: skips people who unsubscribe; waits for double opt-in confirmation
Related workflows
- Win-back
- Birthday email
- Customer anniversary
- VIP welcome
- Feedback survey
- Cancellation win-back
- Client onboarding
- Membership renewal
- Loyalty points reminder
- Review & referral loop
- First-purchase anniversary
- VIP milestone reward
- At-risk customer check-in
- Promoter review request
- Detractor recovery
- Post-purchase product tips
- SaaS onboarding (7 days)