Email templates › Automation workflows › Subscription renewal: email + WhatsApp
Keep customersSubscription renewal: email + WhatsApp automation
Give subscribers notice of their renewal by email, then a WhatsApp reminder a few days later. Fewer surprise charges, disputes and cancellations at renewal time.
How it works
Starts every year on the contact’s “renewal_date” date. 1 email + 1 WhatsApp over 5 days.
- Day 0: send “Your plan renews soon”
Design: Subscription renewal template - Wait 5 days
- Day 5: send the WhatsApp message “Subscription renewal”
Template: Subscription renewal WhatsApp template
Frequently asked questions
What is a subscription renewal: email + whatsapp automation?
Give subscribers notice of their renewal by email, then a WhatsApp reminder a few days later. Fewer surprise charges, disputes and cancellations at renewal time.
How does the subscription renewal: email + whatsapp sequence start?
Starts every year on the contact’s “renewal_date” date. Each contact then moves through the steps on their own schedule.
How many messages are in the subscription renewal: email + whatsapp sequence?
It contains 1 email + 1 WhatsApp over 5 days. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.
How do I set up this subscription renewal: email + whatsapp automation?
Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “Subscription renewal: email + WhatsApp”. Review the messages, then click Activate.
Also searched as: subscription renewal notice, renewal reminder whatsapp, auto renewal email, plan renewal automation
At a glance
- Goal: Fewer surprise charges, disputes and cancellations at renewal time.
- Trigger: Yearly date
- Length: 1 email + 1 WhatsApp over 5 days
- Smart rules: skips people who unsubscribe; waits for double opt-in confirmation
Related workflows
- Win-back
- Birthday email
- Customer anniversary
- VIP welcome
- Feedback survey
- Cancellation win-back
- Client onboarding
- Membership renewal
- Loyalty points reminder
- Review & referral loop
- First-purchase anniversary
- VIP milestone reward
- At-risk customer check-in
- Promoter review request
- Detractor recovery
- Post-purchase product tips
- SaaS onboarding (7 days)