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Events & bookings

Booking: email + WhatsApp reminder automation

Started by your booking system: an email confirmation, a WhatsApp reminder the day before, and a WhatsApp review request after. Cut no-shows and collect more reviews after each visit.

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How it works

Starts from your website, shop or app (API), or by hand. 1 email + 2 WhatsApp over 3 days.

  1. Day 0: send “Your booking is confirmed”
    Design: Appointment confirmation template
  2. Wait 1 day
  3. Day 1: send the WhatsApp message “Appointment reminder”
    Template: Appointment reminder WhatsApp template
  4. Wait 2 days
  5. Day 3: send the WhatsApp message “Review request”
    Template: Review request WhatsApp template

Frequently asked questions

What is a booking: email + whatsapp reminder automation?

Started by your booking system: an email confirmation, a WhatsApp reminder the day before, and a WhatsApp review request after. Cut no-shows and collect more reviews after each visit.

How does the booking: email + whatsapp reminder sequence start?

Starts from your website, shop or app (API), or by hand. Each contact then moves through the steps on their own schedule.

How many messages are in the booking: email + whatsapp reminder sequence?

It contains 1 email + 2 WhatsApp over 3 days. You can add, remove or reorder steps, change the waiting times and edit every message. WhatsApp steps use Meta-approved message templates, sent from your own WhatsApp Business number.

How do I set up this booking: email + whatsapp reminder automation?

Create a free ENB Technologies account, connect your WhatsApp Business number, then go to Automations › New automation and choose “Booking: email + WhatsApp reminder”. Review the messages, then click Activate.

Also searched as: appointment reminder whatsapp, booking confirmation email and whatsapp, no show reduction automation, review request whatsapp

At a glance

  • Goal: Cut no-shows and collect more reviews after each visit.
  • Trigger: API / manual
  • Length: 1 email + 2 WhatsApp over 3 days
  • Smart rules: skips people who unsubscribe; waits for double opt-in confirmation

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